Refund policy

Return & Refund Policy

At Valeurs, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

Returns

• You may return items within 30 days of delivery.

• To be eligible for a return, items must be unused, unworn, unwashed, and in their original packaging with tags attached.

• Proof of purchase (order confirmation or receipt) is required.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Please note: shipping costs are non-refundable.

Exchanges

• If you need a different size or color, we recommend placing a new order and returning the original item for a refund.

Non-Returnable Items

For hygiene and quality reasons, the following cannot be returned:

• Sale/clearance items (final sale)

• Gift cards

How to Start a Return

To initiate a return, please contact our customer support team at valeurs.official@gmail.com with your order number. We will provide instructions for shipping your item back.